We would like to thank you and your team for the immediate response and excellent service that Professional Fire Restoration Service provided one of our major clients in conjunction with a significant fire loss. Our client advised “PFRS has completed their services in the Cafe due to our fire recently. They are a very professional organization that performed in a timely manner to get the cafe and fitness center up and running with little disruption in service.” More specifically the fire occurred around midnight and by 6 am the following morning clean up had been initiated. The location was operational again within 48 hours.
We look forward to working with you and the PFRS team in the future so our clients incurring losses in the future might be operational as expeditiously as possible as occurred in this case.
The morning on Friday, October 21, 2016 will live in the memory of some as the day our Dr. Lopez Field House was set on fire. To most though, it is the day they will remember as the day you came to our rescue, the day you showed our boys, our coaches and our entire school community that people are kind, people are good, people are generous. You showed them you are about them and humanity is good! Thank you for being the light through this darkness.
I want to express our appreciation for your timely response and professional manner of the employees on a Sunday night in extreme cold temperatures. The crew was back in the next morning with more equipment to get our building dried out fast and start the restoration process.
During our two month restoration process all your employees were polite and respectful of the fact that we still had to service our customers. Each evening when the crews left the office was left as clean as possible. What impressed me the most was that the different crews arrives to complete their part of the restoration just as the previous crew was finished. We are very happy with the results and the interior looks better than ever.
Appreciated you stopped in last week to say hello and catch up. Always good to see you. Thought I would add to your long list of generous testimonials and just say how much we enjoy our personal and professional relationship. Professional because your team is always on spot when needed. Reliability outstanding. Personally, because as you know, I suffered a personal loss a few years ago and a most welcome site the day after, which was a Monday, of seeing your Jaguar coming down my driveway (now that’s service).
Seriously, you guys are great and we appreciate all of your help and expertise over the years.
As you are well aware an insurance claim is when our clients are at their weakest. Their world has been completely transformed overnight, We know that when we refer our clients to Professional Fire they will receive top notch service and expertise. Mostly importantly however you give our clients peace of mind. As a local independent insurance agency, we pride ourselves on our personal touch and presence in the community. It is extremely comforting to know that when a client contracts with Professional Fire they receive the same personal touch. We cannot thank you enough for this. Thank you for everything you do an continue to do.
PFRS was professional and fought for us while we tried to wrap our heads around getting our house and lives back to normal. Whether it was calling to see that my family was adjusting to hotel life or fighting with the insurance to make our house whole again. The absolute best in the business!
I am writing this letter to thank you for the exceptional job you did handling this claim and taking care of our insured. As you know, a total fire loss is devastating but with your knowledge, professionalism and immediate response you provided great service to our insured.
Thank you for your prompt updates and responses throughout the claims process. It’s nice to know there is a company like Professional Fire that I can recommend to my clients and know that they will be well taken care of.
Over the years, we have had occasions to use your services. PFRS has always been there for our clients within hours of our call. Once your team shows up, you put our client’s mind at ease.
We appreciate you immediate response and excellent service and will not hesitate to recommend your service whenever it is necessary.
As an independent insurance agent we strive to provide our clients with excellent service, the best insurance products and at competitive prices. Excellent service however, can also include recommending the appropriate contractor to a client when a claim occurs. We have comfortable recommended your company on numerous occasions over the years. Recently the agency experienced a claim which required your company assist us with the restoration of our building, Words cannot express the courteous and professional services we received from DJ and the rest of the company. Without hesitation you have my highest recommendation.
I would like to take this opportunity to thank you for the excellent service Professional Fire Restoration has provided to our customers throughout the years we have worked with you.
I have found that PFRS has responded promptly in time of need, performed the necessary services in professional manner has been fair the cost, and has tuned crises into calm. I would not hesitate to call you regarding any disaster that may occur in the future.